Contact + FAQ

Important Note: Due to recent worlds events, we've experienced some delays in fulfillment times for Print on Demand items, our estimated fulfillment time has expanded to 15 to 23 business days. Also, shipping services for the following countries are currently unavailable or delayed due to excessive shipping congestion:
  • Italy
  • Netherlands
  • Australia
  • Austria
  • Spain
  • Sweden
  • Russia
  • Japan
  • Switzerland
  • Greece
  • Indonesia
  • Korea
  • Malaysia
  • Norway
  • New Zealand
  • Singapore
  • Thailand
  • Turkey
  • Ukraine
  • India
  • Belarus
  • United States (Minor Outlying Islands)
  • Ecuador
  • Peru
  • Serbia
  • Kuwait
  • Honduras
  • French Polynesia
  • Fiji
  • Tunisia
  • Panama
  • Madagascar
  • Chad
  • Montenegro
  • Samoa
  • Bolivia
  • Mongolia
  • North Korea
  • Libya
  • Mauritania
  • Suriname
  • Maldives
  • Sri Lanka
  • Brunei
  • Venezuela
  • Philippines
  • Saudi Arabia
  • Moldova
  • Botswana
  • Zimbabwe
  • Cayman Islands
  • Curacao
  • Gambia
  • Barbados
  • Burundi
  • Albania
  • Cambodia
  • Palestinian Territories
  • Iceland
  • Zambia
  • Mauritius
  • Lesotho
  • Liberia
  • Papua New Guinea
  • Uruguay
  • Guyana
  • Antigua and Barbuda
  • Costa Rica
  • Georgia
  • Laos
  • Trinidad and Tobago
  • Mali
  • Congo (Brazzaville)
  • Guinea
  • Benin
  • Tanzania
  • Sierra Leone
  • Angola
  • Togo
  • Reunion
  • Equatorial Guinea
  • Rwanda
  • Malawi
  • Cyprus
  • Egypt
  • Faroe Islands
  • Isle of Man
  • Jersey
  • Lebanon
  • Comoros
  • Guernsey
  • Kenya
  • Qatar
Note: We are still shipping to Italy, however, please expect lengthy delays (many weeks) from when your order was placed. 
Once shipping lines begin opening, we will once again offer shipping services to these countries. We appreciate your patience and understanding as we navigate through this difficult time. Please email us at shopitsfunneh@gmail.com if you have any further questions.

 

Return Policy

Your satisfaction is our number one priority, and we'll do whatever we can to make things right.

Please DO NOT send your purchase back to ItsFunneh without first receiving further instruction from ItsFunneh Management Team (reached at shopitsfunneh@gmail.com). 

Damaged or Wrong Product

If your item is damaged, faulty or not what you ordered, you are eligible for either a re-shipment or refund. Contact us at shopitsfunneh@gmail.com within 30 days of receiving your product and we'll make things right. Please include an attached image and short description of the problem to support your claim. 

Product Not Received In Time 

If your product(s) does not arrive within 10 business days past the estimated delivery time we will consider the delivery as lost-in-transit. We then will offer a full refund or a re-delivery of the exact same product(s) lost. 

Improper Order Details 

  • Incorrect Shipping Address

We are only able to make changes to your shipping address prior to order shipment. Please notify us of the requested change immediately. Otherwise your items will be shipped to the originally stated shipping address.

You will be charged for any reshipments of your order as a result of incorrect order details made on your behalf. 

  • Incorrect Order

We are only able to make changes to your order prior to production. The production of your order often will begin the same day, therefore we recommend notifying us of the requested change immediately. Otherwise your items will be shipped as originally ordered.

Non-Printed Merchandise

Non-printed merchandise (*)  is not returnable to our warehouse and as such, product sales are final upon fulfillment. Refer to the above "Damaged or Wrong Product" and "Product Not Received" sections if relevant. 

*Non-printed merchandise includes all plush toys, onesies, backpacks, and other miscellaneous items that were manufactured, not printed (ex. inflatable, swimsuits, etc.). For questions related to which products are printed vs. non-printed, please contact us at our email below. 

Items Shipped Separately

Many of our products come from different warehouses worldwide! As a result, products in your order may ship separately. Fret not, all of the items in your order will arrive shortly. Please check the tracking numbers for the individual items in your order. If all of your items haven't arrived by the time they were expected to, please contact our customer service team and they will make things right. We appreciate your patience in this matter.

Package Tracking

All orders come with tracking information. However, if certain products ship from another warehouse, you will receive a separate tracking link for those items. To track those products, please visit the "Order Confirmed" email you received after you placed the order. Within that email, you will be able to click the tracking links for those products to determine their shipping status. You will also receive shipping status emails for products not found in the initial tracking email after they ship. 

Store Currency

Our store allows you to change the currency displayed on the home page from USD, CAD, and EUR. However, if you are paying by credit card in a currency other than USD, you will be charged in your own currency at the exchange rate determined by your credit card provider.

Product Delivery Times

Delivery times vary by product as a result of individual production and shipping times. Please read product details for respective information. 

Shipping Prices

Shipping prices are all given at cost and calculated based on order destination, contents, weight and size. Expedited shipping options may or may not be offered based on the product and destination. Due to recent World events, shipping companies are charging extra, which have increased our prices as well, temporarily. All available options will be present at checkout. 

Note: Additional customs charges may apply depending on your local government (outside of the US). These charges are paid for upon delivery, or at a held checkpoint. Please contact your local mailing service provider for specific details. 

Expedited Shipping Times (Only Available for mainland United States): 

4-8 business days

Standard Shipping Times 

5-12 business days 

    • Americas: United States, Canada. 
    • Europe: United Kingdom

All Other Countries

10-25 business days 

Contact Info + All Other Claims

If you are unsatisfied with your purchase please contact us at shopitsfunneh@gmail.com.

To be eligible for a re-shipment or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

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