IMPORTANT HOLIDAY SEASON NOTICE:
Due to high demand this holiday season, international customs processing can take longer than usual (which can increase shipping times). Because of this, we cannot make any guarantees your order will arrive in time for Christmas. Therefore, orders that take longer than the estimated shipping times will not be eligible for a refund.
Your satisfaction is our number one priority, and we'll do whatever we can to make things right.
Please DO NOT send your purchase back to ItsFunneh without first receiving further instruction from ItsFunneh Management Team (reached at firstname.lastname@example.org).
Damaged or Wrong Product
If your item is damaged, faulty or not what you ordered, you are eligible for either a re-shipment or refund. Contact us at email@example.com within 30 days of receiving your product and we'll make things right. Please include an attached image and short description of the problem to support your claim.
Improper Order Details
- Incorrect Shipping Address
We are only able to make changes to your shipping address prior to order shipment. Please notify us of the requested change immediately. Otherwise your items will be shipped to the originally stated shipping address.
You will be charged for any reshipments of your order as a result of incorrect order details made on your behalf.
- Incorrect Order
We are only able to make changes to your order prior to production. The production of your order often will begin the same day, therefore we recommend notifying us of the requested change immediately. Otherwise your items will be shipped as originally ordered.
Non-printed merchandise (*) is not returnable to our warehouse and as such, product sales are final upon fulfillment. Refer to the above "Damaged or Wrong Product" and "Product Not Received" sections if relevant.
*Non-printed merchandise includes all plush toys, onesies, backpacks, and other miscellaneous items that were manufactured, not printed (ex. inflatable, swimsuits, etc.). For questions related to which products are printed vs. non-printed, please contact us at our email below.
Non-Printed Standard Shipping times (*note - shipping times may vary based on holidays seasons)
7-20 business days:
Americas: United States, Canada.
Europe: Norway, France, Germany, United Kingdom, Turkey, Austria, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, Netherlands, Poland, Sweden, Finland, Ireland, Portugal.
Middle East: Israel.
Oceania: Australia, New Zealand.
Asia: Hong Kong, Korea, Malaysia, Singapore, Japan.
10-25 business days
All other countries.
Items Shipped Separately
Many of our products come from different warehouses worldwide! As a result, products in your order may ship separately. Fret not, all of the items in your order will arrive shortly. Please check the tracking numbers for the individual items in your order. If all of your items haven't arrived by the time they were expected to, please contact our customer service team and they will make things right. We appreciate your patience in this matter.
Most, but not all, items in your order come with tracking information. Please note, that your tracking information will NOT be available until the products arrive to the destination country. Check the items in your order to see which tracking information is available!
All prices on thepalsmerch.com are given in USD. If you are paying by credit card in a currency other than USD, you will be charged in your own currency at the exchange rate determined by your credit card provider.
Shipping prices are all given at cost and calculated based on order destination, contents, weight and size.
Expedited shipping options may or may not be offered based on the product and destination. All available options will be present at checkout.
Note: Additional customs charges may apply depending on your local government (outside of the US). These charges are paid for upon delivery, or at a held checkpoint. Please contact your local mailing service provider for specific details.
Contact Info + All Other Claims
If you are unsatisfied with your purchase please contact us at firstname.lastname@example.org.
To be eligible for a re-shipment or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.